I was so excited. I received them today! Aren’t you always thrilled when a package comes?
But, when I opened them, the pots were broken. Two were pretty demolished. One wasn’t too bad.
By the way, if you aren’t familiar with Joss & Main, it’s a flash sale site. They highlight certain products and put them on extreme sales for just a few days at a time. Then, on to the next manufacturer or designer round up. If you aren’t a member of sites like this, you really should be – they always have unique things that you do not see in big box stores. I love these sites – Joss & Main, One Kings Lane, The Foundary, Hautelook, etc.
I hadn’t dealt with the customer service at Joss & Main before. Most things on these flash sale sites are not returnable.
I know One Kings Lane has amazing customer service. I mean, if you order a rug or pillows, they let you return it within 14 days. I did this with a rug as well as a pillow and they were amazing – they paid return shipping and someone came out to pick it up. It could not have been easier. And, nothing lost. The reason for my return – the color was not as it appeared on the screen when I purchased it. I can’t say enough about how gracious they were about it. But, I wasn’t sure about Joss & Main.
Here is one pot after removing the plastic wrapping.
And, both after removing the plastic wrapping. It was a mess!
So, I called Joss & Main. They were amazing. They immediately issued a full refund and didn’t make me ship the broken pieces back. That was a relief since shipping things back is never fun. I was impressed by their customer service. This just makes me all the more confident when making purchases through them.
However, the bad news? They don’t have any others – they are out! So, I am hoping I can find new pots and make the plants work. Wish me luck!
Here are the three – the two on the right are just in styrofoam (that is broken up a bit).
The one on the left is in pretty good shape – just a few chips, but it’s not falling apart at least.
So, join Joss & Main and One Kings Lane if you haven’t! They post at least one sale per day. Mostly home furnishings. And, the sales are always unique and most of the time, the prices are great. For instance, I got these for $40 each, when they are typically sold for around $80 each.
You do have to sign up, but it’s painless and quick. Do you order from these sites? What has your experience been? Would you have been crushed if your pots were crushed?
P.S. I am not being compensated in any way for this review of customer service.